Question 1

Where are you located in Fethard?

Accepted Answer

We are located on the Fethard Killenaule Road. If coming from the Fethard side please note we are just past the rugby pitches on the left hand side. If coming from the Killenaule side, please note we are located past Coolmore Stud just before you enter Fethard on the right hand side. If you pass the rugby pitch or cemetery you have gone too far.

Question 2

What should I bring with me?

Accepted Answer

Please ensure that you bring your animals passport with you to the hospital.  This will need to stay with us for the duration of the animals stay. 
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For ALL emergencies, a deposit will be required before treatment and can be taken over the phone or in person.

Question 3

How does payment work?

Accepted Answer

Our hospital policy is for settlement of the account, by debit or credit card prior to discharge/collection of your horse. Should you wish to collect your horse over the weekend, you will be asked to settle the bill in full on Friday or from one of the on call nurses. Any additional costs that have not been paid for will be sent to you and must be settled within 30 days from the date of invoice.
During your horse’s stay if you would like to know the current status of the account, please contact reception or your veterinary surgeon.
If you are sending a driver with the horse please make sure that payment is arranged with reception or the nurse on call if after hours. 
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For ALL emergencies, a deposit will be required before treatment and can be taken over the phone or in person.
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Any dispensary items cannot be billed and must be paid in full at the time of filling any prescription.
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We accept check (Made out to Fethard Surgical), all major credit cards and cash. You can also do a bank transfer. Please contact reception for our details.
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Question 4

Things you need to know?

Accepted Answer

When you arrive to the hospital please bear left and drive infront of the building and stop at reception. Here you will need to check in. Please do not keep driving, we will need to buzz you through the gate and will need the following vital pieces of info: Your name, address and email, your mobile number, the passport of the animal. 
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Depending on the procedure/examination you may have to leave the animal overnight or it might be a short stay where you can avail of tea and coffee while you wait. Once you have finished with the vet/nurse, you will come to reception to check out along with sorting your bill.
 
Any horses coming for surgery, we ask that you please ensure that the horses shoes have been pulled. Their will be an extra charge on your bill if they have not been removed beforehand.

Question 5

Will there be room to park my horsebox?

Accepted Answer

Yes, we have lots of room once you check in and drive around the back of the building. Owners may if they wish leave their vehicle untill the horse is discharged however this is at their own risk and if a trailer is being left a lock is recomended.

Question 6

Will I be able to come visit my animal while it is staying at the hospital?

Accepted Answer

Yes, of course but please ring our main reception so we can organise a time and day that suits everyone.

Question 7

Can I find out how my horse is doing while at the hospital?

Accepted Answer

If you would like an update please give us a ring on our main reception line during office hours (8am-6pm). We are a very busy hospital and our clinicians are usually attending surgical and clinical cases during the day and may not be able to speak to you at that exact moment but our secretaries will pass your message onto the clinician.
 
You will be contacted if there is any update or change to your horses condition. Remember no news is good news!

Question 8

I want to make an appointment?

Accepted Answer

Our secretaries that take appointments do not work at weekends. They are available from Monday- Friday 8am to 6pm and are happy to take appointments between those hours. After hours our on-call nurse will have the phone for emergencies only and will not be able to take appointments unless deemed an emergency.

Question 9

What information should I disclose to hospital staff?

Accepted Answer

Please let a member of staff know if you are uncomfortable loading/unloading your animal or need help. We have an unloading bay and plenty of hands to give a hand. Do not feel embarrassed asking for help. Safety comes first. 
The hospital is a very busy place especially during lameness clinics. Please make sure you are standing out of the way in a safe spot whilst waiting with your animal.
It is vital you let us know if your animal can be tricky in any way or is prone to biting,kicking or raring. If the animal has never been twitched before or has been and wasn't fond of it please again inform us. Inform a vet or a nurse if you know of any bad reactions to drugs the animal may have had previously.
We need to know if the animal is yours or not and who is paying for the procedure. In this case we will need to contact the owner for their details and payment information.

Question 10

Where are you located in Fethard?

Accepted Answer

We are located on the Fethard Killenaule Road. If coming from the Fethard side please note we are just past the rugby pitches on the left hand side. If coming from the Killenaule side,  we are located past Coolmore Stud just before you enter Fethard on the right hand side. If you pass the rugby pitch or cemetery you have gone too far. Have a look at our contact page for the map or you can put us into google maps and it will take you straight here.

Question 11

What is the EIRCODE?

Accepted Answer

E91 Y6T8. You can google us and google maps will take you directly here.

Question 12

What are the hospital hours?

Accepted Answer

Monday - Friday 8 AM-6 PM.  We are closed weekends and bank holidays with the exception of emergencies only.  We see emergencies 24 hours/7 days a week.

Question 13

How does my animals medication/prescription get filled?

Accepted Answer

If you would like your animal to go home with medication that has been prescribed, please let one of the nurses know who will pass along the script to be filled.
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Any dispensary items cannot be billed and must be paid in full at the time of filling any prescription.

FAQ's